LipoSci Labs
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Frequently Asked Questions


Thank you for your interest in LipoSci Labs and our products such as PhenterPro SR, Lipotropic CLA and 7K v2.0.

For your convenience, we've listed answers to our Frequently Asked Questions below:

Has my order shipped yet?

When your order is shipped out, we send you an email with your tracking number. We ship orders out of our warehouse in Georgia on business days, Monday to Friday.

No orders are shipped out on Saturday or Sunday. Orders before 12pm EST are shipped out the same day, and orders after 12pm EST are shipped out the next day.

If you receive a shipment notification but your tracking number isn't working yet, do not worry - it usually takes 24 hours for USPS to scan and update the package in the system. If you still need assistance, don't worry - we have received your ticket here and will reply as soon as possible.

How do I track my order?

Once your package has been shipped out, it is automatically assigned a tracking number and our system sends you an email with a link to track your shipment. You will also receive email updates as your shipment gets closer to delivery.

Can I cancel or change quantities after I order?

To keep up with demand, we process all orders as quickly as possible in a state-of-the-art shipping facility. As a result, orders are quickly processed and batched for shipping, so we are unable to cancel orders or change order quantities after they have been submitted.

When will my order ship?

All packages are shipped within 24 business hours after ordering. 

Our fulfillment warehouse is located in Austell, GA, and operates Monday to Friday, 9AM to 5PM EST. 

  • Example 1: If you order on Monday morning, your package will be shipped out the same day or early next morning. 
  • Example 2: If you order on Friday night, your package will be shipped out on Monday. 

Is this an auto-charge/auto-ship program?

No. We believe that customers who want to order more can simply place another order. We have a healthy re-order rate, and believe that auto-ship programs cause more stress for customers, instead of creating convenience. 

Do You Have A Money-Back Guarantee?

Yes. If for any reason you are not 100% satisfied with your purchase, simply return your package within 30 days of your order date and you will receive a refund for all unopened and unused products, less $10.95 per item returned processing cost.

All items purchased and requesting a refund must be returned. Returned packages require authorization. To obtain authorization, please email us at cs@liposcilabs.com. We will then supply you with the details necessary for you to return your package.

Please note that we cannot process packages marked "Return to Sender" or "Refused". This 30 day guarantee does not apply to returning or repeat customers.

Is My Order Secure?

All orders are processed safely and securely using 2048-bit encryption. This is the same level of security that all leading banks use.

Where Do You Deliver?

We offer FREE shipping on all orders within the continental United States. All orders are shipped out within 24 hours on business days (Monday - Friday) and your order will be delivered to you in discreet packaging.

Do You Offer Any Discounts?

Yes! We offer some great savings on our multi-month programs. Most of our customers want to lose anywhere from 15-30 lbs without having to go crazy at the gym. If that sounds good to you, we recommend our 3-Month PhenterPro SR program, which saves you $44 off the regular price and includes Free Shipping. 

Didn't find what you were looking for? We're ready to help!

Our customer service hours are Monday-Friday, 10AM to 6PM EST, and we look forward to serving you. Simply email us at cs@liposcilabs.com and we will be happy to answer any questions you may have.

If the current time is outside our business hours, we will reply back to you during business hours.

If the current time is during business hours, we are usually able to reply within 6 hours on average.

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