Frequently Asked Questions

Thank you for your interest in LipoSci Labs and our products such as PhenterPro SR, Lipotropic CLA and 7K v2.0.

For your convenience, we've listed answers to our Frequently Asked Questions below:

Has my order shipped yet?

When your order is shipped out, we send you an email with your tracking number. We ship orders out of our warehouse in Georgia on business days, Monday to Friday.

No orders are shipped out on Saturday or Sunday. Orders before 12pm EST are shipped out the same day, and orders after 12pm EST are shipped out the next day.

If you receive a shipment notification but your tracking number isn't working yet, do not worry - it usually takes 24 hours for USPS to scan and update the package in the system. If you still need assistance, don't worry - we have received your ticket here and will reply as soon as possible.

How do I track my order?

Once your package has been shipped out, it is automatically assigned a tracking number and our system sends you an email with a link to track your shipment. You will also receive email updates as your shipment gets closer to delivery.

Can I cancel or change quantities after I order?

To keep up with demand, we process all orders as quickly as possible in a state-of-the-art shipping facility. As a result, orders are quickly processed and batched for shipping, so we are unable to cancel orders or change order quantities after they have been submitted.

When will my order ship?

All packages are shipped within 24 business hours after ordering, except on Saturday or Sunday when shipment volume is limited.

Our fulfillment warehouse is located in Fort Lauderdale, FL.

  • Example 1: If you order on Monday morning, your package will be shipped out the same day or early next morning. 
  • Example 2: If you order on Friday night, your package will be shipped out on Monday. 

Is this an auto-charge/auto-ship program?

All orders are one-time purchases only unless you specifically choose our Subscribe and Save option. So if you did not purposely choose subscribe and save, rest assured your purchase is a simple one-time purchase.

Benefits of subscribe and save include...

✅ You save 15% off every order, for life.
✅ Guaranteed delivery: You’ll automatically receive your order around the same time every month.
✅ VIP support: If you need help at any time with your subscription or products, we're here for you.

For customers who choose our subscribe and save option, we try to make managing subscriptions as easy as possible.

So if you ever want to make changes, you can easily pause, start or cancel it at any time - all online. You have full control over your subscription.

You can do things like...

  • Pause or cancel your subscription
  • Change quantities
  • Change your order frequency
  • Add products to your subscription
  • Update billing and shipping info

To make changes, simply login to your LipoSci Labs store account and click "Subscribe and Save" to manage your subscription.

Do You Have A Money-Back Guarantee?

Yes. If for any reason you are not 100% satisfied with your purchase, simply reach out to us at and we'll help you with the return and refund process. We'll even pay return shipping! All we ask is that you return within 30 days of when your order was delivered to you.

  • No return processing fees.
  • Receive a FULL refund (not just for unopened bottles)

With us, you can purchase worry-free!

Please note that we cannot process packages marked "Return to Sender" or "Refused". This 30 day guarantee does not apply to returning or repeat customers.

Is My Order Secure?

All orders are processed safely and securely using 2048-bit encryption. This is the same level of security that all leading banks use.

Where Do You Deliver?

We offer FREE shipping on all orders within the continental United States. All orders are shipped out within 24 hours on business days (Monday - Friday) and your order will be delivered to you in discreet packaging.

Do You Offer Any Discounts?

Yes! We offer some great savings on our multi-month programs. Most of our customers want to lose anywhere from 15-30 lbs without having to go crazy at the gym. The easiest way is to simply reduce how much you eat enough to be in a calorie deficit, causing your body to lose weight. The easiest way to eat less is with an effective appetite suppressant like PhenterPro SR. If that sounds good to you, we recommend our 3-Month PhenterPro SR program, which saves you $22 off the regular price and includes Free Shipping. 

Didn't find what you were looking for? We're ready to help!

Our customer service hours are Monday-Friday, 10AM to 6PM EST, and we look forward to serving you - We will be happy to answer any questions you may have - feel free to Contact Us via Live Chat, Phone or E-Mail.

If the current time is outside our business hours, we will reply back to you during business hours.

If the current time is during business hours, we are usually able to reply within 6 hours on average.

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